If this is the first time you place an order with us, you will need to set up an account with us. To do this, please email (firstname.lastname@example.org) to us the following information.
Purchase Order or confirmation email.
Your shipping and Billing address
Purchase officer contact Name, Phone and Fax numbers, and email address so that chembiosys may confirm the details of the consignment to the consern person.
Name, phone number & email address of the researchers/users in case of technical query; and
TIN and PAN number, where applicable
Shipments are made in accordance with parties choice. Delivery times are approximate but Chembiosys will use commercially reasonable efforts to complete delivery as set out on the order acceptance confirmation.
3. Inspection of products:
Packaging and product should be inspected immediately upon receipt. Notification of damage, shortages or defects should be communicated to Chembiosys immediately by e-mail or Fax.
4. Return and Replacement Policy:
For products purchased directly from Chembiosys and its authorized distributors if the products do not perform as described on the datasheet associated with the product, customer must notify Chembiosys with products name, CAS No#, LOT No# (if available) and Order Number. Chembiosys experts will provide reasonable advise and if found product-related problems, a replacement or refund will be offered as customers sole remedy.
5. Condition for Use:
All products are for research and development laboratory use only, not for human or animal application, and should be handled only by competent, suitably trained persons, familiar with laboratory procedures and potential chemical hazards.